Your Cleaning Questions, Answered Simply
Frequently Asked Questions
Booking & Scheduling
You can easily book online through our website or contact us directly. Choose your service, pick a date, and we’ll handle the rest for a hassle-free experience.
We recommend booking at least 24-48 hours in advance to secure your preferred time. However, same-day bookings may be available depending on our schedule—contact us for availability.
Yes! Just let us know at least 24 hours before your scheduled cleaning to reschedule or cancel without any fees. We’re flexible and happy to accommodate changes.
No, you don’t have to be home. You can provide entry instructions, and our trusted cleaners will handle everything while you go about your day worry-free.
Services & Cleaning Process
We provide standard, deep, and move-in/out cleaning services. Each service is designed to fit your specific cleaning needs, ensuring a spotless and refreshed home.
Standard cleaning covers routine tasks like dusting and mopping, while deep cleaning targets built-up grime, hard-to-reach areas, and detailed scrubbing for a more thorough refresh.
Yes! Our team comes fully equipped with professional-grade cleaning products and tools, ensuring top-quality results. If you have preferences, just let us know.
Absolutely! We use eco-friendly and non-toxic cleaning solutions that are safe for children, pets, and the environment while still providing a deep and effective clean.
Pricing & Payments
Pricing depends on your home’s size, cleaning type, and specific needs. Request a free quote, and we’ll provide transparent, upfront pricing with no hidden fees.
We accept credit/debit cards, online payments, and other convenient options. Payment is typically processed before or immediately after the service for a seamless experience.
For first-time or large-scale cleanings, a deposit may be required to secure your appointment. This ensures your booking and allows us to prepare accordingly.
Our pricing is transparent, but additional fees may apply for extra services like inside appliances, excessive clutter, or last-minute bookings. We’ll always inform you in advance.
Yes! We provide discounted rates for weekly, biweekly, and monthly cleaning plans. Recurring clients enjoy priority scheduling and savings on regular cleanings.
Trust & Safety
Yes! Every cleaner undergoes a thorough background check and training to ensure reliability, professionalism, and top-quality service for your peace of mind.
Absolutely! We are fully insured, so in the rare event of accidental damage, you’re covered, and we’ll make things right.
Your satisfaction is our priority! If you’re unhappy with any part of the service, let us know within 24 hours, and we’ll re-clean the area at no extra charge.
Our team follows strict security protocols, respects your privacy, and only enters your home with prior approval and proper instructions for access.
Yes! Our cleaners are trained to handle your belongings with care and respect. We have strict policies to ensure professionalism and integrity at all times.